At Penthouse Salon, we are committed to ensuring that you receive your products in a timely and efficient manner. Below is our shipping policy to provide clarity on our process:

Processing Time: All orders are processed and shipped within 1-7 business days from the date of purchase. Orders are not processed on weekends or holidays.

Shipping Time: Once shipped, most packages are delivered within 1-3 business days.

Shipping Carrier: We use USPS or UPSfor all our shipping needs.

Tracking: A tracking number will be provided once your order has been shipped, allowing you to monitor your package's journey.

Thank you for shopping with Penthouse Salon. If you have any questions or need further assistance, please don't hesitate to contact us.

At Penthouse Salon, the nature of our products necessitates strict adherence to sanitary standards. As such, all sales are final. However, we do offer exchanges under specific conditions:

Final Sale: All purchases are non-refundable.

Exchange Eligibility: Unused, unopened, and unworn items may be eligible for exchange.

Exchange Process: To confirm eligibility for an exchange, please email us at appointments@penthouse.salon with images of the item(s) in question.

Thank you for understanding and for choosing Penthouse Salon. If you have any questions or require further assistance, please do not hesitate to contact us.

Tell us how we did! We always welcome your feedback on our services and products. Your insights help us improve and serve you better.

Email: Send your feedback to appointments@penthouse.salon.

Reviews: You can also share your experience by finding us on Google or Yelp reviews. Just search for "Penthouse Salon Braintree."

Thank you for taking the time to provide your feedback!

If you have any questions or need further assistance, please don't hesitate to reach out to us.

Email: appointments@penthouse.salon

Text: 617-697-4017

Please note, we are unable to answer phone calls at this time.